Shipping policy

Shipping Policy

The Love Fern | Shipping & Delivery

At The Love Fern, our collections come from a carefully selected network of growers, artisans, and independent suppliers. Because our products range from living plants to handcrafted furnishings and seasonal gifts, shipping methods and delivery timelines vary by item.

Order Processing

Orders are processed according to the availability and fulfillment schedule of the supplier responsible for each item.

Some products are ready to ship, while others are grown, prepared, personalized, or handcrafted after an order is placed.

Processing times are separate from shipping transit times. Where available, estimated fulfillment timelines are provided on individual product pages.

Orders placed on weekends or holidays may begin processing on the next business day.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed at checkout based on the items ordered, delivery destination, and available shipping methods.

Certain products may have special shipping charges due to their size, weight, packaging requirements, or delivery method.

Live Plants & Perishable Goods

Live plants are carefully prepared for shipment by our growing partners.

Shipping schedules may be adjusted to protect plants from extreme heat, freezing temperatures, severe weather, or other conditions that could compromise their health during transit.

Some growers ship only on designated days to minimize the time plants spend in transit or in carrier facilities over weekends.

Delivery dates for living products are estimates and cannot be guaranteed.

Please unpack and inspect live plants promptly upon arrival. Any concerns regarding damage, incorrect items, or plant condition should be reported to hello@ilexatelier.com within 24 hours of delivery, in accordance with our Return and Refund Policy.

Seasonal & Holiday Products

Christmas trees, wreaths, garlands, seasonal plants, and holiday merchandise may have limited shipping windows, order deadlines, or supplier-specific fulfillment schedules.

Orders placed close to a holiday are not guaranteed to arrive before that holiday unless an applicable delivery commitment is expressly confirmed.

Seasonal availability and shipping schedules may change as inventory becomes limited.

Handmade, Personalized & Specialty Items

Certain products are handcrafted, made to order, personalized, or sourced in limited quantities.

These items may require additional production or preparation time before shipment.

Any estimated lead time shown on a product page should be considered separately from carrier transit time unless otherwise stated.

Furniture, Oversized & Fragile Items

Furniture, large decorative pieces, and fragile merchandise may require specialized packaging, freight shipping, or additional handling.

Some deliveries may require an appointment, signature, or coordination with the carrier.

Unless specifically stated on the product page or during checkout, delivery does not include assembly, installation, or white-glove placement inside the home.

Customers are responsible for ensuring that the delivery address is accessible and suitable for receiving oversized merchandise.

Orders Containing Multiple Items

Products purchased together may be fulfilled by different suppliers and shipped separately.

You may receive multiple packages, tracking numbers, and delivery dates for a single order.

Separate shipments do not necessarily indicate that any portion of your order is missing.

Tracking & Delivery Updates

Tracking information will be provided when available after an order has shipped.

Some specialty suppliers or freight carriers may use alternative tracking or delivery coordination methods.

Carrier tracking updates may take time to appear after a shipping label is created.

Shipping Delays

Delivery estimates are not guaranteed unless expressly identified as guaranteed.

Weather conditions, carrier disruptions, seasonal demand, supplier production schedules, and other circumstances outside our reasonable control may affect fulfillment or transit.

If we become aware of a significant issue affecting your order, we will make reasonable efforts to communicate available updates and discuss appropriate options.

Incorrect Addresses & Delivery Issues

Please review your shipping address carefully before completing checkout.

If you discover an error, contact us as soon as possible at hello@ilexatelier.com.

Address changes cannot always be accommodated after an order enters processing or shipment.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply before reshipment.

If tracking indicates delivery but your package cannot be located, please contact us so we can help review the situation with the fulfillment partner or carrier.

International Shipping

Shipping availability depends on the product, supplier, and destination. Not all items are eligible for international delivery.

Where international shipping is offered, customs duties, import taxes, and other destination-specific charges may apply unless expressly included at checkout.

Customers are responsible for applicable import charges not collected during checkout.

Questions About Your Delivery

For assistance with shipping, tracking, or an existing order, contact:

The Love Fern

Email: hello@thelovefern.com

Please include your order number when contacting us about an existing purchase.

For information regarding damaged merchandise, returns, and refunds, please refer to our Return and Refund Policy.